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my account

login

  • I forgot my password
  • I can't log in
  • I did not receive the password reset email
  • I no longer have access to the email address associated with my adopte account
  • My account has been hacked
  • How do I log in with an Apple ID?
See all 10 articles

error messages

  • Access to my account has been suspended
  • Why am I getting the message: "Your email address or password is invalid"?
  • Why am I getting the message: "This email is invalid or already registered"?
  • Why am I getting the message: "Connection unavailable" when I try to log in to the iPhone app?
  • Why am I getting the message: "Connection unavailable" when I log in to the Android app?
  • I am receiving an error message saying that my email address is inactive. Why?

registration & helpful tips

  • How to sign up for adopte?
  • I did not receive the registration confirmation email
  • Is adopte available abroad?
  • Why can't I download the adopte app from my Android phone?
  • Safety and security tips
  • Why haven't I received the account confirmation email?
See all 8 articles

editing my information

  • How do I change my email address?
  • I can't change my email address
  • How do I change my password?

deletion & deactivation

  • I want to unsubscribe from the newsletter
  • How do I deactivate my adopte account?
  • What is the difference between deactivating and deleting my account?
  • How do I delete my adopte account?
  • I can't recover my deleted account
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