For security reasons, access to your account may have been suspended for one of the following reasons:
Identity verification:
One or more elements of your account do not comply with our Terms of Service. To restore your account:
- Go to our contact form
- Select "Identity verification" in the "Reason for suspension" field
- You will be asked to provide a clear and visible photo of yourself holding a piece of paper with your first name and the name of our platform "adopte" written on it
Age verification:
In order to verify that you are of legal age:
- Go to our contact form
- Select "Age verification" in the "Reason for suspension" field
- You will be asked to provide a copy of your ID card
Suspicious account:
We have detected unusual activity on your account.
In order to resolve this issue:
- Go to our contact form
- Select "Suspicious account" in the "Reason for suspension" field
- You will be asked for the email address associated with your account
We are well aware that these measures are restrictive, but we take them solely to ensure genuine and serious intentions among our users. Finally, we would like to reassure you that the information you provide will remain strictly confidential.
For more information on how your personal data is processed, please consult our Privacy Policy.