You clicked on the "Forgot password" link to reset your password, but you haven't received an email from us.
Here are some possible reasons why this email may not have arrived in your inbox.
1. Spam filter:
This email may have been mistakenly classified as spam or junk mail. We recommend that you check this folder and, if you find our email, mark it as "not spam" to prevent this from happening again.
2. Email address error:
If the email address provided during registration contains a typo, the password reset email will not be delivered.
If this is the case, please contact our Customer Service team via the contact form.
Select "I need help managing or accessing my account" then "I did not receive the password reminder email."
Please provide us with the incorrect email address used during registration, as well as the email address you wish to associate with your adopte account.
3. Blocked by email provider:
Some email providers may block our service messages.
If our reminder email is not in your spam folder, please change the email address associated with your account by following the procedure outlined in this article.
4. Account does not exist or has been deleted:
If the email address is not associated with any account or if the account has been deleted, the reset email will not be sent.