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I did not receive the registration confirmation email

Updated

After registering, you did not receive the email allowing you to confirm your account. Access to certain features may therefore be restricted.

Here are some possible reasons why this email may not have arrived in your inbox.

1. Spam filter:

It is possible that this email has been mistakenly classified as spam or junk mail. We recommend that you check this folder and, if you find our email, mark it as "not spam" to prevent this from happening again.

2. Incorrect email address:

If the email address provided during registration contains a typo, the confirmation email cannot be delivered.

You can check the accuracy of your email address in your account and correct it.

From our iPhone app

  1. ​Go to the "My Profile" page by tapping the bonhomme.png button at the bottom right of the screen, then tap the icone_roue.png button at the top
  2. Then simply tap the "email address" button: your current email address will appear on the screen. You will then be able to enter the new email address you wish to associate with your account, remember to confirm your choice.

From our Android app

  1. ​Go to the "My Profile" page by tapping the bonhomme.png button at the bottom right of the screen, then the icone_roue.png button at the top
  2. Then simply tap the "email address" button: your current email address will appear on the screen. You will then be able to enter the new email address you wish to associate with your account, remember to confirm your choice.

From our website

  1. Go to the "account" section by clicking on the three small dots ("points.png") located at the top right of the navigation bar available on any page of the site
  2. Your email address will appear in the "Email address" field. You will then be able to enter the new email address you wish to associate with your account, remember to confirm your choice.

3. Blocked by your email provider:

Some email providers may block our service messages. In this case, you will need to change your email address.

From our iPhone app

  1. Change your email address in the "My account" section, which you can access by tapping bonhomme.png button, then the icone_roue.png button
  2. Then tap the "email address" button, and your current email address will appear on the screen. You will then be able to enter the new email address you want to associate with your account, remember to confirm your choice.
  3. Then return to the homepage and tap the "Confirm your account" banner. A confirmation email will be sent to your new address

From our Android app

  1. Change your email address from the "My Account" section, which you can access by tapping the bonhomme.png button , then the icone_roue.png button
  2. Then tap the "Email address" button, and your current email address will appear on the screen. You will then be able to enter the new email address you want to associate with your account, and don't forget to confirm
  3. Then return to the homepage and tap the "Confirm your account" banner. A confirmation email will be sent to your new address

From our website

  1. Change the email address associated with your account by clicking on "Change my email" in the banner at the top of your screen.
  2. Click on "Resend email" to receive the account confirmation email at your new email address