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I forgot my password

Updated

You have forgotten your adopte password and are unable to log in.

From our iPhone app

  1. Tap on the "Log in" button on the app's home screen
  2. Tap on "Forgot password"
  3. Enter the email address you used to register
  4. You will receive a link that will allow you to choose a new password

Please note: If you do not receive this email, we recommend that you check the "Spam" or "Junk" folder of your personal email account.

From our Android app

  1. Tap on the "Log in" button on the app's home screen
  2. Tap on "Forgot password"
  3. Enter the email address you used to register
  4. You will receive a link allowing you to choose a new password

Please note: If you do not receive the email, we recommend checking the "Spam" or "Junk" folder of your personal email account.

From our website

  1. Go to the "Help and Assistance" section at the bottom of the website
  2. Click on "Reset password" in the "Help" section
  3. Enter the email address you used to register
  4. You will receive a link allowing you to choose a new password

Please note: If you do not receive this email, we recommend that you check the "Spam" or "Junk" folder of your personal email account.