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subscription & purchases

subscription

  • What is the subscription for?
  • How do I subscribe?
  • I would like information about the payment methods you accept
  • How can I get information about my subscription?
  • How do I change my subscription?
  • How do I cancel my subscription?
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i have a problem with my purchase

  • My subscription expired before the scheduled date?
  • My Apple or Google Play purchase has not been credited
  • Why am I unable to restore my purchase?
  • My web purchase has not been credited
  • I have a complaint or payment issue with Apple or Google Play
  • I have a complaint or a payment issue on the website
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refund

  • How do I request a refund for my subscription?
  • I want to request a refund for my Charm Pack
  • I want to request a refund for my Magic Boosts Pack

automatic renewal

  • How do I cancel my special offer?
  • How do I know if my subscription has been canceled?
  • I've been charged even though I deleted my account
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