You attempted to make a purchase on our website adopte.app but the corresponding product(s) have not been credited.
First of all, we invite you to check that a debit has been made from your bank account.
If your purchase (Subscription, Charm Pack, Magic Boost) has not been credited to your account, it is possible that your payment attempt was simply unsuccessful.
If this is the case, you can first contact your bank directly so that they can carry out the necessary checks.
In particular, we invite you to check with your bank that:
- no security filters are interfering with our payments
- the authentication process set up by your bank (3D Secure security protocol) is working correctly
We also invite you to:
- try making your purchase using a different web browser than your usual one
- disable your ad blocker and/or any extensions that may interfere with the payment process