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  3. i have a problem with my purchase

i have a problem with my purchase

  • My subscription expired before the scheduled date?
  • My Apple or Google Play purchase has not been credited
  • Why am I unable to restore my purchase?
  • My web purchase has not been credited
  • I have a complaint or payment issue with Apple or Google Play
  • I have a complaint or a payment issue on the website
  • I have been charged several times
  • Why was I charged twice for my 6-month subscription?
  • I lost my Charms when my subscription expired
  • I still have charms, but I am being asked to pay for a subscription again
  • My special offer has not been applied
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