On our platform, only a subscription gives you access to your messages.
A charm is a feature that allows you to request contact with another adopte member.
This is why purchasing or owning a charm pack only increases your charm allowance and does not give you access to adopte's paid services.
Therefore, if you have charms left but your subscription has expired, we invite you to renew your subscription from the "Store" in order to access all the services of the website and the app.