You notice one or more additional charges even though you only made one purchase.
Purchase from our iPhone app
In accordance with our Terms of Service, we remind you that if you made your purchase via the iPhone app, Apple Inc. is solely responsible for the payment process, in which adopte is unable to intervene.
Therefore, if you notice one or more charges in addition to the purchase you made via Apple, we invite you to address your complaint directly to Apple Inc.
Although we are unable to process this type of claim, you can obtain assistance on the Apple support website by clicking here and consulting the sub-section titled "If you notice any purchases you don't recognize or unexpected charges."
Important: Before requesting a refund for unwanted charges, we encourage you to first check your Apple purchase history. For more information, click here.
Purchase from our Android app
In accordance with our Terms of Service, we remind you that if you made your purchase via the Android app, Google LLC. is solely responsible for the payment process, in which adopte is unable to intervene.
Therefore, if you notice one or more charges in addition to the purchase you made via Google Play, please contact Google LLC directly with your complaint.
Although we cannot process this type of claim, you can get help through the Google Play Help Center by clicking here.
Important: Before requesting a refund for unwanted charges, we encourage you to first check your Google Play purchase history. For more information, click here.
Purchase from our website
Contact us by clicking here and selecting the reason "I want a refund."