You have followed the procedure to cancel your subscription adopte but are encountering difficulties.
From our iPhone app
In accordance with our Terms of Service, we remind you that any purchase made from the app via the App Store is managed exclusively by Apple Inc.
As adopte has no control over subscriptions taken out via the iPhone app, we cannot request cancellation on your behalf.
If you have difficulty cancelling your subscription purchased via the iPhone app, please contact Apple Support directly by clicking here.
If you cannot find the subscription you wish to cancel, please check that you are logged in to the correct Apple account.
Please note: deleting your account or uninstalling the app will not cancel your subscription. To cancel your automatic renewal, please follow the steps outlined in this article.
From our Android app
In accordance with our Terms of Service, we remind you that any purchase made from the app via the Google Play Store is managed exclusively by Google LLC.
As adopte has no control over subscriptions taken out via the Android app, we cannot request cancellation on your behalf.
If you have difficulty cancelling your subscription taken out via the Android app, please contact Google Play support directly by clicking here.
If you cannot find the subscription you wish to cancel, please check that you are logged into the correct Google Play account.
Please note: deleting your account or uninstalling the app will not cancel your subscription. To cancel your automatic renewal, please follow the steps outlined in this article.
From our website
First, check that you are logged in to the right adopte account: you may have one or more other accounts, and the subscription you are trying to cancel may have been taken out on a different account.
Important: an email address can only be associated with one adopte account.
Also remember to check that the subscription you wish to cancel is for our platform. As a reminder, on your bank statement, any purchases or refunds made on adopte will appear under the heading "GEB AUM" or "GAAG".
Finally, we invite you to reread this article, which explains step by step how to cancel your subscription taken out via our website.