If you are having trouble adding a photo to your adopte profile, this may be due to certain technical constraints:
Technical requirements for photos
- Format: Your file must be in JPG or PNG format.
- Maximum size: The file must not exceed 10 MB
- Minimum and maximum dimensions: The photo must be at least 250 x 250 pixels and no larger than 3584 x 3584 pixels
Tips for resolving the issue
- Check your internet connection: An unstable connection may prevent you from adding a photo
- Rename the file: Use a simple name without special characters or spaces
- Resize or compress the image: Use an online tool or app to adjust the dimensions or reduce the file size
Reinstall the app: If the problem persists, uninstall and then reinstall the app to ensure you have the latest version