We sincerely apologize for the inconvenience.
We would appreciate it if you could report it to us. Here's how to do it:
From our iPhone app
- Go to the "My Profile" section by tapping the
button
- Access your account settings (gear icon
)
- Go to the "Help Center" section and tap "Report a bug"
- Describe your problem in detail (scenario) and/or the error message that appears
- If possible, attach screenshots of the problem you encountered
- Send us the email
From our Android app
- Go to the "My Profile" section by tapping the
- Access your account settings (gear icon
- Go to the "Help Center" section and tap "Report a bug"
- Describe your problem in detail (scenario) and/or the error message that appears
- If possible, attach screenshots of the problem you encountered
- Send us the email
From our website
You can let us know about your problem using our contact form.
Select the subject "I need help with an adopte feature" and then choose the feature concerned. In order to respond accurately to your request, please provide us with the following information:
If you use our app:
- Your phone model
- The version of your operating system
- The version of the app installed on your phone
- Your user ID (series of numbers starting with 1 or 2 found on each profile)
- A detailed description (scenario) of the problem encountered and/or the error message displayed
- Screenshots
Once the problem has been identified, our technical team will do everything possible to fix it.
If you are using a browser:
- The version of your operating system
- The version of the browser you are using (Google Chrome, Firefox, etc.)
- Your user ID (series of numbers starting with 1 or 2 found on each profile)
- If possible, the time and a detailed description (scenario) of the problem encountered
- A detailed description (scenario) of the problem encountered and/or the error message displayed
- Screenshots
Once the problem has been identified, our technical team will do everything possible to fix it.